Warranty

 

Terms & Conditions

Use of this product constitutes your acceptance of the DTB warranty and all conditions, limitations and restrictions.   All DTB bats are cut from split billets, and inspected and proved to be cut from straight grained wood evidenced by our Pro Grade Ink spot on all adult bats.  Still there are times when your bat may break for a variety of reasons.  If that happens to your ProSelect, ProXR or Composite bat within 60 days of purchase we will be happy to provide a replacement bat, as long as there is no evidence of misuse.  All shipping charges will be paid for by the returning customer.

Examples of misuse

Conditions that will lead the bat to not be covered under warranty include, but are not limited to:

• Hitting anything other than baseballs
• Hitting dimple balls at batting cages
• Slamming the bat down
• Collapsed cups that do not affect the bats performance

If DTB determines that your bat is covered by the warranty, then DTB will at its sole option and in its sole discretion (1) repair your bat, or (2) replace your bat with the same model, length and weight bat, or (3) replace your bat with a comparable bat should your bat be discontinued or otherwise unavailable, or (4) provide you with a voucher to be used toward the purchase of other DTB products on www.DoveTailBat.com.

All warranty replacement bats are subject to the current manufacturing lead time.  Depending on the time of year this can be between 2-4 weeks or customer may choose from a similar stock model for immediate shipment.  DTB reserves the right to substitute a similar product as a replacement.  If a bat is deemed abused we will email a detailed explanation and give the customer the option to have the bat shipped back at their expense.

 

Filing A Warranty Claim

If your ProSelect, Pro XR or Composite bat breaks within 60 days of purchase, you can file a claim here

To do so, you will need:

• DTB order number and date of purchase
• Model number, and serial number engraved on the bat
• Name and ship to address
• Proof of purchase if bought anywhere other than DTB site
• Pictures of break, entire bat (all sides) & engraving with model number & date.
• The broken bat must be shipped to DTB via UPS or Fedex ONLY within 10 business days of a submitted warranty claim. 
• Ship bats to: 163 Greenville Rd, Shirley Mills, ME. 04485
• Orders can only be replaced 1 time per bat purchase
• Email claim information within 60 days of purchase to:  info@dovetailbats.com 

 

DTB PROMISE: NON-WARRANTY BATS

OUR GOOD WOOD PROMISE

All “Non-Warrantied bats” sold thru our website or a authorized DTB representative are covered by our DTB promise - “We will not sell you a bad piece of wood”. All bats made at Dove Tail Bat are cut from pro grade wood with 0-3 degree slope of grain as shown by the ink spot on every bat.

If you feel that a bat model that is not covered by our warranty was a “bad piece of wood” and would like to have it inspected we will allow a customer to submit a request for their bat to be inspected.  Any rude or disrespectful emails or failure to be professional will result in your request not being answered.

This is the information necessary to be provided via email to info@dovetailbat.com:

• Proof of purchase-Where and when the bat was purchased.
• Pictures must be provided of: model/serial number, point of break, full bat pictures of both sides, including the ink spot.
• Occasionally the bat is required to be sent in and must be done at the owners expense.

Upon receipt of this information a decision can usually be made as to whether there was a defect in the wood or just a poor pitch selection that caused the break. Understand that our wood is inspected at a minimum of 10 levels before being chosen to become your bat. Therefore less than 1% of the requested situations submitted for inspection result in a defective bat decision.  Under this situation DTB reserves the right to substitute a similar product as a replacement if necessary. 

Email request to info@dovetailbat.com

 

NON-WOOD BAT LIMITED WARRANTY

BY USING YOUR DOVE TAIL BAT (DTB) NON-WOOD BAT YOU AGREE TO BE BOUND BY ALL THE TERMS OF THIS WARRANTY. BEFORE USING YOUR BAT, PLEASE READ THIS WARRANTY CAREFULLY. IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE YOUR BAT. RETURN YOUR BAT TO THE DEALER OF PURCHASE. SEE THE DEALER’S RETURN POLICY FOR DETAILS AND/OR ADDITIONAL RETURN REQUIREMENTS.

1 YEAR, SINGLE REPLACEMENT, LIMITED WARRANTY

Under this limited warranty, DTB will provide a one-time repair, refurbished or replacement of your non-wood bat within 1 year from the date of purchase (“Warranty Period”) for the following 3 conditions resulting from normal field use -- (1) severe denting, (2) structural cracking, or (3) broken end caps or knobs.  All bats purchased on the DTB website are automatically registered but any bat purchased from an authorized DTB dealer MUST register their bat within 7 days at  www.dovetailbat.com/warranty

YOUR BAT EXPERIENCES (1) SEVERE DENTING, (2) STRUCTURAL CRACKING, OR (3) BROKEN END CAPS OR KNOBS, THEN PLEASE CEASE USING THE BAT AND SUBMIT A WARRANTY CLAIM. To qualify for warranty service, you must be the original purchaser of the bat and provide proof of purchase from an authorized DTB dealer.  

 

RETURNS

DTB offers returns on non custom items within 30 days of receipt of shipment. Please note that custom product orders are final and cannot be returned.  All wood bats with the exception of stock bats and carbon fiber bats are considered custom and are not eligible for returns.  Any used bats are not eligible for return.  Please follow these additional guidelines when making a return to:

• Item must be in new condition. Clothing must be unworn.
• Item must be returned with all original packaging and accessories (includes box or plastic poly bag) at the owners expense.
• Receipt must be provided to process your return.
• Email your request with the order number, receipt, shipping address and phone number that you can be reached at as well as the reason for return. You can find your order number in the order confirmation email, or by logging into your account.  info@dovetailbat.com
• All returns are subject to a 25% restocking fee.
• All returns will be issued a store credit-no cash returns.

WARRANTY DOES NOT COVER

 1 Bats subjected to misuse, abuse, or failure to observe care instructions (including, use in commercial batting cages);

2 Damage other than the 3 conditions listed above (i.e., normal wear and tear / cosmetic damage);

3 Bats subjected to unauthorized modification or alteration, including rolling, shaving or other means of “doctoring”;

4 Bats purchased from unauthorized dealers (including, bats purchased through (i) auction sites such as eBay or Craigslist, (ii) unauthorized dealers selling via third party marketplaces such as Amazon Marketplace, or (iii) dealers selling altered or doctored bats); or,

5 Bats with removed or defaced holograms or date codes.

 

THIRD PARTY CERTIFICATIONS

Any mark, graphic or sticker applied to a DTB bat indicating that the bat is certified or compliant with the standard of a particular third party governing body (i.e., BBCOR, USA Baseball, or USSSA) shall only represent that the bat was so certified at the time of its manufacture and not at any later time. Should a bat that was so certified or approved at the time of manufacture subsequently lose that certification or approval, then DTB may or may not, at its sole option, develop a program for retro-fitting, repairing or replacing the bat and/or providing a voucher to be used toward the purchase of other DTB products on www.DoveTailBat.com.  In such cases, to the greatest extent permitted under applicable law, the remedies provided under such program shall be the sole and exclusive remedies available to affected bat owners.

MAKING A WARRANTY CLAIM

DO NOT RETURN YOUR BAT TO YOUR SPORTING GOODS DEALER. Visit www.DoveTailBat.com/warranty and fill out the online bat warranty form to receive a warranty claim approval and return address or call the DTB customer service at 207-695-4663.

To complete your warranty claim you must send your bat to the DTB along with a valid proof of purchase. If DTB determines that your bat is covered by the warranty, then DTB will at its sole option and in its sole discretion (1) repair your bat, or (2) replace your bat with the same model bat, or (3) replace your bat with a comparable bat should your bat be discontinued or otherwise unavailable, or (4) provide you with a voucher to be used toward the purchase of other DTB products on www.DoveTailBat.com. If DTB determines that your bat is not covered by this limited warranty, then we will return your bat to you. Note - A replacement bat does not start a new one-year Warranty Period.  There is only one replacement bat per initial purchase.

Note - DTB reserves the right to refuse warranty service to any person who, in DTB’s sole discretion, abuses its products or warranty policy; who is rude, vulgar, offensive or otherwise disrespectful to DTB or its representatives.

 

NON-WOOD BAT CARE INSTRUCTIONS

This bat requires special care, as it is engineered with thin walls designed to enhance performance. Be aware that your bat is susceptible to damage in cold weather (under 60°F), which significantly increases ball hardness. High compression balls may also shorten the life of your bat, as well as team usage situations. Do not hit the bat against metal cleats, rocks or anything other than regulation game balls as this will damage your bat and void your warranty. Use only mild dish soap and water for cleaning. DO NOT use solvents or any ammonia-based products.

 

This warranty contains a binding arbitration agreement and a class action waiver for United States residents. If you live in the United States, the binding arbitration agreement and class action waiver affect your rights under this warranty. Please read the text under the section titled “Binding Arbitration Agreement; Class Action Waiver (U.S. Residents Only)” carefully.